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MIS Help Desk

IT SUPPORT

Walk-in Locations:

MIS – Bldg A – Rm 232
Computer Lab – Bldg A – Room 230A

Hours:

Mon-Thu: 8:00am – 6:00pm
Fri: 8:00am – 1:00pm

NEW STUDENTS: Please allow 24-48 hours after registering for classes for your accounts to be created.

WTC Student Email (Office 365)

New students logging into your email for the first time:

Username:firstname.lastname@student.wiltech.edu
Example: jane.doe@student.wiltech.edu

You must email mishelp@wiltech.edu for a password.

What is Multifactor Authentication?

Multifactor authentication is a security mechanism that verifies a user’s identity by requiring multiple credentials. As such, WTC has adopted the use of the Microsoft Authenticator App for added security purposes.

What is the Microsoft Authenticator App?

The Microsoft Authenticator App is available for free and can easily be downloaded and installed on mobile devices, including iPhones, Android phones, Windows phones, and tablets. The Microsoft Authenticator app helps users to securely sign into their accounts by providing a randomized 6-digit code. This code changes automatically every 30 seconds, which prevents somebody from using the same code multiple times.

Setting up Multi-Factor Authentication (MFA):
Check Your WTC Email

Keep close check on your student.wiltech.edu email so you won’t miss important messages regarding classes, cancellations, events, etc.

Be sure you remember the following information to access your email:

– Email address is firstname.lastname@student.wiltech.edu
– You must email mishelp@wiltech.edu to receive your password.

WTC student email accounts are provided to active students only.

One full year after graduation or when a student stops attending classes for two (2) consecutive semesters, they are no longer recognized as an active student of Williamsburg Technical College. 

At this time their WTC student account will be deactivated, and access to the associated email address and OneDrive cloud storage will be removed.

Preparing for Deactivation

If you have received notification that your account will soon be deactivated, we strongly encourage you to take the following steps:

  • Forward important emails to a personal email address
  • Notify important contacts of a personal email address
  • Download local copies of any important files from your WTC OneDrive storage.

For Email Support: mishelp@wiltech.edu

D2L Brightspace

Use the same WTC credentials (user name and password) as your email to log into D2L Brightspace.

Note: After registration your classes may not immediately be available in D2L Brightspace until the system updates.

View D2L Supported Browsers

Check Your Browser for Compatibility

Getting Started D2L Quick Guide for Students

For Support: D2Lhelp@wiltech.edu

WTC Self Service

User ID:firstname.lastname (all lowercase)
Example: jane.doe

Use the same password as you use for your Student Email and D2L Brightspace.

How to Register in Self Service

For Self Service Support: mishelp@wiltech.edu

Need additional support?